Help & FAQs

If you forgot your password, click on “Forgot Password” at the login page. Enter your registered email or mobile number. You will receive a link or OTP to reset your password and set a new one.

Login to your account and go to “My Profile” or “Account Settings”. From there you can update your name, mobile number, email ID, password and delivery address anytime.

Yes, if you wish to deactivate or permanently delete your account, please contact our customer support team. Once deleted, your saved details and order history will no longer be available.

Please check if you are entering the correct email/mobile and password. If the problem continues, try resetting your password or clear your browser cache. For further help, contact our support team.

To place an order, browse and select the product you like, choose size/quantity if applicable, and click “Add to Cart”. Once done, go to checkout, enter your delivery details, select payment method, and confirm your order.

After your order is confirmed, you will receive an order ID and tracking link by SMS/email. You can also login to your account and check the “My Orders” section to see the live status.

Yes, you can modify or cancel your order before it is shipped. Go to “My Orders” in your account and click on the cancel/change option. Once the order is dispatched, cancellation will not be possible. In such cases, you may request a return after delivery.

We are sorry for the inconvenience. If you received the wrong product or your package has missing items, please raise a complaint through “My Orders” or contact our customer support within 48 hours of delivery. We will arrange a replacement or refund as per your choice.

Don’t worry. If the order failed but your money was deducted, the amount will be refunded to your original payment method within 5–7 working days. If it does not reflect, please contact our support team with payment details.

Most of our products are eligible for return within 7 days of delivery, as long as they are unused, unwashed and in original condition with tags/packaging. Some items like innerwear, cosmetics or perishable goods may not be returnable for hygiene reasons.

To return an item, go to “My Orders” in your account, select the product you want to return, and click on “Return/Replace”. Choose the reason and preferred option (refund or replacement). Our courier partner will pick it up from your doorstep.

Once the returned product passes quality check, your refund will be processed within 5–7 working days. The money will be credited back to your original payment method (bank, UPI, card, or wallet).

Yes, you can request an exchange for size, colour or a replacement of the same product (if available). In case the product is out of stock, you will be issued a full refund instead.

If your refund is not received within 7 working days, please check with your bank or wallet provider first. If the issue still remains, share your order ID and payment details with our support team, and we will resolve it at the earliest.

Delivery time depends on your location and the product. Usually, orders are delivered within 3–7 working days in metro cities and 5–10 days in other areas. During festivals or sales, it may take a little longer.

We offer free shipping on most orders above a certain value. For smaller orders, a nominal delivery fee may apply, which will be clearly shown at checkout before payment.

Once your order is shipped, you will get a tracking link by SMS/email. You can also check the status anytime by logging in to your account and visiting the “My Orders” section.

Yes, we deliver to most PIN codes across India. You can check delivery availability by entering your PIN code on the product page before placing an order.

Sometimes delays happen due to weather, festivals, or courier issues. Please check the tracking link for the latest update. If it is delayed beyond the promised date, contact our support team and we will help you resolve it quickly.

No, there are no hidden charges. The price you see at checkout is final and includes all taxes. Delivery charges (if any) are shown clearly before you make the payment.

Yes, every order comes with a proper GST invoice. You can download it from the “My Orders” section in your account once your order is shipped.

Yes, GST-compliant invoices are provided. While placing the order, you can enter your GST number in the billing details to ensure it reflects on the invoice.

Refunds are processed to your original payment method. For COD orders, the refund will be issued to your bank account or wallet after you share your details with us. It usually takes 5–7 working days.

Don’t worry — if your money is deducted but the order isn’t confirmed, the bank will usually reverse the amount within 3–5 working days. If not, please contact our support team with your transaction details and we’ll help you resolve it quickly.

No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive offers more easily.

You can update your details anytime by going to the “My Account” section after logging in. For already placed orders, please contact our support team to request changes.

You can enter discount or promo codes on the checkout page before making the payment. If the code is valid, the discount will be applied instantly.

You can subscribe by entering your email at the bottom of our homepage. To unsubscribe, click the “Unsubscribe” link in any of our emails or update your preferences in your account settings.

You can reach our support team via email, phone, or live chat. Visit the “Contact Us” page for all available options and working hours.