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Privacy Policy
At Shaili Craft, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices and your rights regarding your data.
Quick Navigation
Information We Collect
Personal Information
- Name and email address
- Phone number
- Shipping and billing address
- Account credentials
Payment Information
- Credit/Debit card details (processed securely)
- Billing information
- Transaction history
- Payment method preferences
Behavioral Data
- Browsing history on our site
- Products viewed and purchased
- Search queries
- Device information
Technical Data
- IP address
- Browser type and version
- Operating system
- Access times and duration
Details on Data Collection
Voluntary Information: Information you provide directly through forms, account creation, or customer service inquiries is collected with your consent.
Automatic Information: When you visit our website, we automatically collect certain information through cookies, web beacons, and similar tracking technologies to improve your user experience.
Third-Party Information: We may receive information from payment processors, shipping providers, and analytics services to better serve you.
How We Use Your Information
Order Processing
We use your information to process orders, manage payments, arrange shipping, and send order updates and confirmations.
Communication
We contact you about your orders, updates, promotional offers, and customer service inquiries. You can opt-out of marketing communications anytime.
Service Improvement
We analyze usage patterns and feedback to enhance our website, products, and services to meet your needs better.
Security & Fraud Prevention
Your information helps us detect and prevent fraudulent transactions, protect accounts, and maintain the security of our platform.
Personalization
We use your data to personalize your shopping experience, recommend products, and deliver targeted content relevant to your interests.
Legal Compliance
We may use your information to comply with legal obligations, respond to government requests, and enforce our terms and policies.
Data Protection & Security
Encryption & Technology
We use industry-standard SSL/TLS encryption (256-bit) to protect your data in transit. All sensitive information is encrypted and stored securely.
Access Controls
Only authorized personnel with proper authentication have access to your personal information. We implement strict access controls and monitoring systems.
Breach Notification
In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate action to prevent further unauthorized access.
Regular Audits
We conduct regular security audits and penetration testing to identify vulnerabilities and ensure our systems meet the highest security standards.
Compliance Standards
- GDPR Compliant: We adhere to General Data Protection Regulation standards for data protection
- PCI DSS Certified: Payment processing complies with Payment Card Industry Data Security Standard
- Data Minimization: We collect only the minimum information necessary
- Purpose Limitation: Data is used only for stated purposes
Your Privacy Rights
Right to Access
You have the right to request and access all personal information we hold about you in a readable format.
Right to Rectification
You can request correction of inaccurate or incomplete information at any time through your account settings.
Right to Deletion
You can request deletion of your personal data, subject to legal retention requirements and outstanding orders.
Right to Object
You can object to processing of your data for marketing or analytics purposes at any time.
Right to Data Portability
You can request your data in a structured, commonly used format and transfer it to another service provider.
Right to Withdraw Consent
If we process data based on your consent, you can withdraw it anytime without affecting past processing.
How to Exercise Your Rights
To exercise any of the above rights, please submit a request to shailicraft.com@gmail.com with your account details. We will respond within 30 days.
Cookies & Tracking Technologies
Data Sharing & Third Parties
Who We Share Your Data With
Important: We do not sell your personal information to third parties for marketing purposes. All third parties are bound by confidentiality agreements and use data only as necessary to provide services.
Data Retention
We retain your personal information as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Data Type
Retention Period
Account Information
Until account deletion or 5 years of inactivity
Transaction Records
7 years (legal requirement)
Marketing Data
Until you unsubscribe or opt-out
Analytics Data
24 months for aggregated data
Support Communications
3 years for dispute resolution
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately.
If you are a parent or guardian and believe your child has provided information to us, please contact us at shailicraft.com@gmail.com.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, your data, or how we handle your information, please contact our Privacy Team:
Email:
Response Time:
We aim to respond within 7 business days
Data Protection Officer:
Available to assist with privacy concerns and data requests
Last Updated: May 2026
Effective Date: May 2026
